He believes in the product and the technology that he represents and thrives on sharing that passion with everyone he interacts with. His appointment as the Manager of Sydney branch of HFC Finance in the mids the pilot branch out of branches nationally at the time for the conversion from manual to computerised operations and subsequent role as Computer Training Manager NSW gave him a early introduction to the glories and benefits of computerisation and its productivity benefits.
This process was repeated in Auckland where Mike, initially as Business Development Manager and subsequently as General Manager, Marketing and IT at Western Mailing, built the data processing and laser printing side of the business from scratch, personally writing the necessary postcode allocation, de-duplication, upper and lower casing and laser prep programmes required to drive the business.
In , he also personally wrote JobTrac, moving the company from manual job bags to a fully integrated client and job tracking and production scheduling system now in use by over 15 Australasian mailing houses. Mike was at this time voted Chairman of the Auckland branch of the New Zealand Direct Marketing Association by his peers, a position he held for three years.
After a move back to Australia in '97, Mike secured a position with a Brisbane-based call centre automation company that was just starting to commercialise its own home-grown suite of call centre automation products, build around its predictive dialler offering. Out of three State representatives, Mike was the stand-out, responsible for sales into over 50 sites over this time.
For personal reasons Mike moved back to New Zealand at the start of where he took over responsibility not only for that market but also the Eastern states of Australia. Due to a changing competitive environment, in January, Mike independently researched the market, identified OPC Marketing's Spitfire Predictive Dialler as the most cost-effective, fully featured and simple to operate dialler on the market and flew to Dallas to secure the Australasian rights to the product.
Call Centre Magic now has sites in Brisbane, the Gold Coast, Newcastle, Gosford, Adelaide, Auckland and Christchurch, with each new installation confirming his initial view that the Spitfire was an absolute winner Call Today: Home Products Enterprise Predictive Dialer.
The Story The Team. Customer Reviews Give us Your Feedback! We strive to offer the most flexible, easy to use and maintain call center products using the latest technology. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEP highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.
Manual - SEP allows agents to switch into a manual dialer mode. The agent enters a telephone number on the agent application and the dialer will place the call. The telephone numbers auto-populate in the SpitFire app so you can quickly and conveniently place calls. This application requires a Chrome Browser. Fully Blended. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns.
Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. Our predictive dialer also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly, optimizing call center productivity every day.
Easy to Use. Custom Fields- Create Unlimited Fields. Call Transfer and Conference. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. Support Services - 1 Year unlimited training and support from our top notch support team.
Schedule a Demo Submit. Shopping for predictive dialer software and unsure of where to start? What features and what company is the best fit for your business? Here are our top 6 reasons SpitFire Enterprise is outselling competitors.
Introducing the only trifold platform that gives customers the flexibility to determine what environment is best for their business. SpitFire Enterprise Contact Center can be operated as a cloud based, premise-based server or hybrid dialer offering a premise-based server with cloud-based web agents.
We understand that not all businesses are the same. We offer two low cost options; a one-time purchase or monthly cloud subscription. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch inbound, outbound or blended campaigns. Please click on the demo link to the side to schedule a live demo!
While having a feature rich product is essential to a contact center, we feel that it is equally as important to have software that is easy to operate.
0コメント