This issue can occur by incompatible driver or third party programs. Here are some suggestions to troubleshoot the issue in Windows Temporarily turn off firewall on the machine. Restart the computer to Safe Mode with Networking to check the result. Install the Wireless Adapter driver in Compatibility Mode. Office Office Exchange Server. Not an IT pro? SQL Server. Sign in. United States English. Write down the address that appears next to Physical Address for your wireless network adapter.
Sign in with your user name and password, then look for a setting that says MAC Address Filter or something similar. Look in the Wireless Network section. If Wi-Fi is on, the button should say Turn wireless off. In the search box, type wireless and then select Manage wireless networks. Select Add , and then select Manually create a network profile. If you want Windows to automatically connect when the network is in range, select the Start this connection automatically check box.
Select the Connect even if the network is not broadcasting check box, select Next , and then select Close. Open the Network troubleshooter by right-clicking the network icon in the notification area and then selecting Troubleshoot problems. Type cmd in the search box, right-click cmd in the list, select Run as administrator , and then select Yes. Open the Network Adapter troubleshooter by selecting the Start button and then selecting Control Panel.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Type cmd in the search box and right-click cmd in the list.
Select Run as administrator , and then select Yes. Windows 11 Windows 10 Windows 8. Things to try first Try these things first to help you fix or narrow down the connection problem. To run the Network troubleshooter Select the Start button, then type settings. Follow the steps in the troubleshooter and see if that fixes the problem. The results should be something like this: Reply from At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: Type netsh winsock reset and select Enter.
Check if your network adapter is compatible with the latest Windows Update If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
To check, try temporarily uninstalling the recent Windows Update: Select the Start button, then enter settings. Select the most recent update, then select Uninstall. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available: Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Use network reset Using network reset should be the last step you try. Wait for your PC to restart, and see if that fixes the problem. Check your Wi-Fi settings Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences.
To find the wireless mode setting In Device Manager, select Network adapters , and then double-click the network adapter name. Wi-Fi profile settings Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. To forget a network Select the Start button, then enter settings. Select the network you want to forget, then select Forget. Related topics Setting up a wireless network How to find your wireless network password Analyze the wireless network report Wi-Fi tools and apps Make a Wi-Fi network public or private in Windows.
Follow the steps in the troubleshooter, and see if that fixes the problem. Unplug the power cable for the router from the power source. On your PC, try to connect again. Check if your network adapter is compatible with the latest Windows Update If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
If uninstalling the most recent update restores your network connection, check to see if an updated driver is available: In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results. Check for additional symptoms for the "No internet connection" icon There may be additional troubleshooting steps you can try, depending on which symptoms you're having.
Related topics Setting up a wireless network How to find your wireless network password Analyze the wireless network report Wi-Fi tools and apps Make a Wi-Fi network public or private in Windows Make sure Wi-Fi is turned on. Turn on Wi-Fi. Turn off Airplane mode.
Move closer to the router or access point if you can. Type the network name and select Next. Type the password and select Next. Follow any additional instructions to get connected. To connect to the network, follow these steps: Open Connect to a Network by selecting the network icon in the notification area. Run network commands after using the Network Troubleshooter. Release the IP address.
Renew the IP address. Flush and reset the DNS client resolver cache. Here's how to run networking commands in a command prompt: Select the Start button, start typing cmd , right-click Command Prompt in the list, select Run as Administrator , and then select Yes. At the command prompt, run the following commands in the listed order and then check to see if that fixes your connection problem: Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter. The steps you take to restart your modem and router can vary, but here are the general steps: Unplug the power cable for the router from the power source. Select Search automatically for updated driver software. Is there another computer on your network that does not loose wireless connection? Also make sure that your router has the latest firmware installed.
If your router does not have the latest firmware, it might not be compatible with the encryption you are using. For example you might be using wpa2 and your laptop and because your router does not have the latest firmware, it is not able to use wpa2, only wpa or wep. Try to use wp2-AES. Are you connecting to a hidden network? If you are, set the router to broadcast your network and connect to it. Make sure to set the encryption and save it.
Once you are connected, you can hide the network again if you like. Also you could try updating the BIOS on your laptop. Go to the computer's manufacturer site and download the most recent BIOS file they have. Make sure that it is the right BIOS for your computer and then install it. Try changing the encryption you are using from wpa2 to wpa and then check if it still looses your connection. If it still looses access try changing it to wep and try again. This is just a trial, if you can help it stick to using wpa or wp2.
Also you might want to check your power settings. There might be settings enabled that are causing your wireless to go to sleep. Go into your power settings for your wireless and if available set it to maximum performance. Also make sure that the option allow the computer to turn off device to save power is unchecked on the device manager.
Hope it helps,. If Wi-Fi is not working, there could be the problem with the ISP and probably everything is okay locally. This is why it becomes important to identify if the ISP server is causing the problem or it is something else. Now, enter iPconfig on the command prompt and press enter. You will find the IP address by Default Gateway. Note down the IP address let's say it is Now you need to go back to the command prompt and type Ping If the Ping is alright and still you cannot connect to the Wi-Fi, it means that there is either something wrong with the Modem or the ISP.
But, you need to detect the problem first. This is why it is important to follow the troubleshooting steps that have been listed here. Vicky is a professional Windows technology author with many experience, focusing on computer technology. She's very much enjoy helping people find solutions to their problems. Her knowledge and passion always drive her to discover everything about technology.
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